Every WooCommerce store eventually hits the same wall: a customer has a question about a product, or their cart, or shipping — right now, while they’re on the page — and the store has no good way to answer.
The usual fix is a live-chat plugin. Which usually means a separate dashboard to keep open, a per-seat subscription that scales with your team, and yet another inbox competing for your attention alongside email, socials, and whatever else is already open on your phone.
TeleDesk skips all of that. It’s a chat bubble for your WooCommerce store that forwards every visitor message straight into your own Telegram bot — the app you already have open.
What actually changes for you
- Messages arrive with context. When someone messages from a product page, you see which product. If they’ve got items in their cart, you see that too. No tab-switching to figure out what they’re asking about.
- Your whole team can answer. Add teammates to the same bot or group — anyone can reply. No extra license, no per-seat fee for adding a second person.
- Opening hours are a bot command. Type
/hours 9-17and TeleDesk handles the rest — no dashboard, no settings page to hunt through. - You own the bot. Messages route directly through your own Telegram bot. Nothing sits on a shared third-party server reading your conversations.
The pricing part
One-time price, 49 EUR. Not 49/month — once. Unlimited chats, unlimited updates, no recurring bill creeping onto your books every time you add a teammate.
Live-chat SaaS pricing adds up fast: 15–50 USD per seat, per month, is normal. A three-person support rotation is 600–1800 USD a year — forever. TeleDesk is a one-time 49 EUR, and Telegram is already the app on your phone.
Try it
Setup takes about ten minutes — create a Telegram bot, connect it, pair your account, activate the widget. If you want the walkthrough, it’s the next post on this blog.
If you’ve been putting off adding live chat because every option felt like more overhead than it was worth, this is the one built for exactly that complaint.